FAQs
Questions answered fast.
Answers to the most common questions about our lemon clitoral vibrators and toys. If you need more help, email [email protected] — we respond the same day.
Shipping & delivery
How discreet is shipping?
Plain box with no logos or markings. Return address shows 'Getlemontoy LLC' only. Your privacy is our priority.
How fast does it ship?
Free standard US shipping in 2–4 business days. Expedited 1–2 day shipping available at checkout. International orders typically arrive in 5–10 business days with duties included.
Do you ship internationally?
We ship to Canada, UK, Australia, and the EU. All duties are prepaid so there are no hidden charges on arrival.
Returns & warranty
What's the return policy?
30 days, full refund, free return label included. We accept returns even on used products — no condition required. All returned items are recycled responsibly.
How long is the warranty?
Two years on every device. Covers defects, motor failure, battery issues, and silicone damage. We repair or replace free of charge.
What if my item arrives damaged?
Email [email protected] with a photo and order number. We send a replacement immediately with a prepaid return label.
Materials & safety
What materials are used?
Medical-grade silicone, polycarbonate core, and lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full safety specs on each product page.
Is it waterproof?
Yes — IPX7 rated and fully submersible up to 1 meter for 30 minutes. Safe for shower, bath, and water play.
How quiet is the motor?
33–48 dB depending on intensity — quieter than a soft whisper. Tested and verified by acoustics specialists.
Using your toy
How long does the battery last?
Up to 120 minutes per charge depending on intensity. Full charge takes 90 minutes with the USB-C magnetic charger.
How do I clean it?
Warm water with mild soap for 30 seconds, then pat dry. See the full [Care & Cleaning](/care) guide for more tips.
Can I travel with it?
Absolutely — TSA-approved, includes a silk pouch and travel lock. Hold the power button for 5 seconds to lock it.
Didn't find your answer? Email [email protected] and we'll respond quickly.